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A Dot-Con Job on the Net
Can Marketeers Make Honest Mistakes?


Note: No Allegations have been proven in Court
Toronto2
Roland Kriewaldt
Reality Checkers


>>>> As a writer, I strongly uphold the right to freedom of speech - in all its various forms. I therefore take no pleasure in recommending that there should be tighter regulations on the most dynamic force for media freedom yet, namely: the internet.

My concern, however, is not with internet content. Children eventually grow out of soiling themselves, so I have faith that we'll see internet content with higher degrees of quality and integrity in the future - and less soiling... We must give ourselves time and patience.

My concern is with the registration of domains names which use the proper names of world cities, townships, states, provinces - even countries - by large corporations. It is a blatant conspiracy to lure unwitting surfers to their corporate websites, thereby increasing "traffic", which then lures more paying advertisers.

The end result is confusion and a blatant deception of the public. The mass of proper city names already registered to high-level corporations - newspaper chains, etc. - indicates that a well-orchestrated world-wide deception of the public is underway. It must be stopped now, before we become complacent again about another abuse of the public trust in the name of greed.

And think about this: should foreign corporations be allowed to provide internet content for, let's say: Canada.com for example, in case they buyout the Canadian company that owns the domain name? What can prevent this from happening? Why is this even possible?

The fate of the internet is not only in the hands of multinational corporations, but also in mine and in yours. So let's do something, now! If you care about this kind of thing, read on.

These proper-name-bearing websites are certainly not open forums for public input. Nor do they officially "represent" their geographical namesakes. They are merely privately operated virtual shopping plazas from which only the shareholders and salaried players of the parent company can benefit. The corporation alone exercises the exclusive right to decide who can become a part of these city websites. Inclusion is generally based upon rent: "web tenants" have to pay their "web landlords" a generous fee to be allowed to live within their virtual city's limits.

Is "yourcity.com" a privately owned internet business? Probably - afterall, these are lucrative and prestigious internet cash cows. Now, if some guy was riding his small appliance repair business on the coattails of THE SONY CORPORATION's world-reknowned reputation by simply registering "www.SONY.com" as his own domain name, would that be ethical? Not really, right?

Well, stuff like this has happened and where corporate interests are concerned, laws come in pretty quick. But what about the public interest? Who's acting on their behalf where corporate improprieties are concerned?

Apply the "appliance repairman v.s. SONY" perspective to some corporate entity riding the coattails of your city's name and reputation - and then funnelling its own agenda through it, and a lot of money out... See what I mean?

These corporations have invested nothing in the reputation of your city - i.e. "Toronto the good" - yet the impressions of each city within the public mind becomes a living brand slogan for luring websurfers from around the globe. And once these surfers arrive at these "personal" corporate websites, they are directed toward whatever these web landlords want their visitors to spend their money on, believe in, or subscribe to.

There is no democracy when the citizen is uninformed of his choices. Without a disclaimer, these sites are committing a fraudulent act. They are breaching the trust of the public - something consumers will remember the next time around.

WHO OWNS THE TRADEMARK FOR YOUR CITY?

To have private corporations "representing" your city, community, neighbourhood to the world makes them both gate-keeper and toll booth attendant to all who come to visit. Hardly the kind of default social ethic I wish to see established in the "Global Village". The internet has too much potential for good to be simply left in the talons of those without concern for you or I, and who don't see prostitution of your city's name and reputation for their own ends as a breach of ethics.

We must protect the internet from this and other such violations by the narrow-minded so that it can do its job: to bring the world to a higher plateau in our evolution through open, honest, uninhibited communication.

Analogously, if the internet is a bloodsteam transmitting life-giving nutrients throughout the world body, then these corporations are a blood clot.

MY EXPERIENCE WITH dot-comFUSION

Try this experiment: type the name of a major city into the location bar of your internet browser - don't even put a ".com" on the end. At whose shopping mall have you arrived?

Early in 1999 I was looking for some information on Toronto. The search engine's prioritized listing system directed me toward TORONTO.com. Arriving there, my somewhat naive first impression was that I had arrived at the "offical" website for the city of Toronto. Wrong!

"All You Need To Know About T.O." was the slogan they used to create an impression of representing my city to the world. Despite their slogan though, I didn't see everything that I needed to know about T.O. there - among them: where was the information about my "Realitycheckers.com" website listed? Guess they thought you didn't need to know about me...

So why - in the name of greater world understanding and better communication - didn't they just call their website bigcorpsellingstuff.com? The point is THEY'RE NOT TORONTO - THEY'RE USING TORONTO!

If I had really wanted to visit the corporate website of several major Toronto business concerns, I would have simply looked them up in my search engine, right? For example: "Toronto Star", "Bell Canada", or "places with ad banners" - that kind of thing. What I wanted was information on Toronto. Did I get it? Well maybe - but it was distilled...

I can sympathize. It's obvious that the name "Toronto" is a far bigger draw for public interest than "yourlocalnewspaper.com". Driftnetting inevitably lands more fish than a single hook. Seeing the benefit of using a city's proper name as a lure is no feat of rocket science...

But here's one of the major problems:

What if the municipal government and people of the city of Toronto decided to join forces and build an all-inclusive, all-representative website? If they wanted to use the most obvious and intuitive domain name, Toronto.com, they'd be out of luck. They would have to go begging for it from either The Toronto Star newspaper, or Torstar, their parent company. Would they get it back? Hmmm.

Would any company pulling in untold millions of advertising "hits" because of their domain name alone want to sell their golden goose? Go ahead: offer The Toronto Star the 70$ U.S. it cost them to register their toronto.com domain name. See how that goes over.

Not much to think about - big, successful internet business, down to almost nothing overnight after losing the name that has attracted all their traffic. I can already see the reply letter now:

    "After careful consideration of your most interesting offer, we have decided to forego this admittedly enticing proposition and continue using the domain name Toronto.com for ourselves. Thanks millions for this great name!
    Signed: Watt R.U. Knutz"

(Sorry - that bird ain't gonna fly!)

And it is precisely for this reason that legislation must be introduced to protect "public names" from becoming a "private" enterprises.

Was the registering of Toronto.com by its media-based owners just an innocent oversight? An unpremeditated discourtesy towards the people of Toronto by novice marketing strategists? A mistake they would volunteer to correct upon request?

Well golly gee, Gilligan, let's cross our fingers then, shall we!

MY SUGGESTION

My suggestion is that all proper domain names be surrendered; held in a common pool; and then be applied for by community development committees. Proper names can be registered perhaps to a consortium of local internet access providers - ISP - who will oversee the projects development. These ISPs will handle the traffic and development costs and also equally share in the benefits of its successes for their investment of time and technology. That may not be a precise plan, but at least it's a foundation to build upon...

As for reclaiming the proper domain names from these corporations: you cannot "take" something from someone if it doesn't belong to them in the first place! The suffix ".com" cannot be trademarked. This then leaves the corporation involved with having to convince each city why they alone should "own" the intellectual property rights (trademark) to their city's name, i.e. Toronto© 1998,TorontoStar. Sounds a little bizarre, doesn't it?!

A recent court case exemplifies the threat that this domain ownership situation presents.

The corporation "owning" the name Toronto.com (Torstar) has filed a lawsuit against a private citizen who also used the city's name in his web address. His intention was to build a genuine "community-based" website that would represent the entire city of Toronto. He called it "TORONTO2.com". Toronto.com is now suing him for $500,000, claiming that Mr. Sinclair is milking the reputation of their website for his own personal gain.

Oh, the irony.

Worse: Mr. Sinclair's site wasn't even active when the claim of his making all that money from Toronto.com's "hard-earned reputation" was made.

Ironic too, was that toronto.com's "real" internet domain name was "StarCitySearch.com" long before they realized what a marketing coup it would be to register the name "Toronto" as their very own. That it was available at that time demonstrates that most people think these names so sacred that it doesn't even enter their minds to attempt to claim ownership of them for themselves. Most people.

As far as these corporations are concerned, they have no grounds for shedding tears - nor filing lawsuits. They've already gained so much from their free ride on the coattails of the city that they have no reason to complain. Perhaps some of these profits can even be shared to help develop the "real" city websites.

NOT ENOUGH MONEY IN HONESTY?

As a fairly seasoned web surfer, I was still lulled into thinking that the toronto.com website was the "official" website for Toronto. What happens to young impressionable kids lured into these virtual corridors of corporate enterprise? Chances are, your city doesn't have an official soft drink - but putting a can of some popular soda next to a picture of your skyline might give someone that very impression - right? Maybe the slogan: "The official soft drink of *YOURCITY" can be added to the message. Then, as a footnote:

*"YOURCITY" refers only to the website YOURCITY.com

People can only make choices when they know they have them...Are these corporations helping to clear up any possible confusion stemming from their use of proper city names? Who decides what the public sees? Who decides what doesn't? Who is unofficially "representing" your city to the world?

THE REAL VICTIMS OF DISINTEGRITY

Everywhere, a purposeful web of deception is being woven. It is meant to prey upon the innocence of the public as they look to access real, untainted information on their favourite world destinations. Why are they being deceived? Corporate revenue.

What safeguards protect visitors from getting entangled in these corporate internet revenue snares? There are no safeguards - and the problem is only spreading. Canada.com, for instance, is owned by Conrad Black - a rather infamous figure who owns a lot of newspapers across Canada. What's his interest in Canadian tourism and culture?

Who owns your city's name on the internet? And who's to keep them from selling to a foreign bidder? China.com, for example, is apparently not owned by anyone in China. Go figure...

WHAT CAN YOU DO?

What can be done? I believe that some kind of precedent should be set - one based upon integrity and truth and not this "Too bad! - We saw it first!" style of claim-jumping that current domain registration practices encourage. But change takes interest, initiative and involvement in your community. That's the only way that legislation ever changes - except when it's "sponsored" by business interests.

Corporations should be disallowed from owning - and thus pseudo-"trademarking" - the names of cities, provinces and states and countries, etc. Anything else would be both an unfair misrepresentation of the communities concerned. Anything else is an outright deception fo the public trust for the purposes of commercial exploitation.

We can all do a lot better than this!

Write your local politician about this problem, and email the companies responsible for registering these names - you can check for them at Internic's WHOIS Search Engine. Tell the CEOs what you think about their ventures. Stir up attention so that justice - and the Global Village - can ultimately prevail.

You might want to visit Toronto2.com to see what all the commotion is about.

Published by . . . REALITYCHECKERS.COM . . . ©1999 Roland Kriewaldt




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